Our focus at Ruthin Castle is to deliver the best service we possibly can in every single respect.

It doesn’t matter whether you’re staying for a couple of nights on holiday, using our business facilities for an event or celebrating one of the most important days of your life – your wedding – with us, as a particularly popular hotel North Wales, we’re proud of our reputation and do our utmost to continually exceed our guests’ expectations.

With a history dating back over seven centuries, one of the first things you’ll notice about Ruthin Castle is that we’ve aimed to retain as much of the building’s heritage as we can, whilst bringing a contemporary feel where possible.

We’ve also strayed away from the norm in some respects, too – our themed nights are immensely popular and make for a fantastic evening for both our staff and guests alike!

Both of these points (and many others) all come back to the fact that we listen to our guests.  We take the time to go through any feedback we receive, analysing what we’re hearing and move forward in the best way we can, continually striving to ensure any time a guest engages or interacts with Ruthin Castle, they’re always delighted.

And it’s because of our strong focus on customer satisfaction why we wanted to setup this blog.

In addition to doing as much as we can to satisfy our guests through the service we deliver, we know that understanding more about us as a company, what we have to offer and a whole array of different news items is something that helps to please our guests – so that’s exactly what we’re planning on doing!

As ever, you’re more than welcome to contact us and we’ll answer any questions you may have, but we wanted to use this blog to speak to a wide audience and on a basis that you can benefit from at your own leisure.

Of course, you can call us and find out more information on, for example, the rooms we have available, but we understand that with more people than ever using the internet, a lot of our guests are searching for such information online first.

Therefore, circling back to our focus on customer satisfaction, it’s information like this that we’ll be providing on our blog.

And what’s more, whilst we’ll be delivering updates on a range of topics, if you have anything specific you’d like us to cover, you simply have to get in touch or leave a comment.

As one of the most notable castle hotels UK, we do as much as we physically can to satisfy each and every one of our guests and we feel confident that our blog will help us to continue doing so more than ever.