At Ruthin Castle we operate a 'Best Rate Guarantee' policy: We guarantee that you obtain the best room rate for our Hotel direct from us.
When you next make a room booking, we guarantee that you will always receive the best possible rates providing you book through our reservation team or our website.
We GUARANTEE that by booking direct or using our secure online booking system you will get the best available price on the web. Based on the same room for the same dates for the same number of persons (adults and children) and the same booking conditions. These rates are not subject to any additional discount.
We do however guarantee to match any other price on the web, applicable for the same dates and subject to availability.
Rooms must be booked direct on www.ruthincastle.co.uk website on the lowest rate that was available at the time of booking in order for the Guarantee to apply.
If a lower rate is found within two hours of booking, a Guarantee claim must be submitted to firstname.lastname@example.org with a screen-shot showing the booking details and the lower quoted rate.
Any lower rate must be for the same hotel, room type, dates and have the same restrictions and rules as rate booked with direct with Ruthin Castle Hotel.
Any Guarantee claim must be submitted within 24hrs of booking and also must be received not less than one day prior to the arrival date to allow time for claim to be processed.
The Guarantee does not apply to any non-public rates (eg negotiated corporate rates; group, event, banqueting or conference rates; rates linked to any other promotion or voucher). The Guarantee does not apply to pre-agreed rates with specific clubs, societies, groups or organisations.
On a booking for multiple nights, each night will be checked on an individual basis for rate comparison. No claims can be submitted based on fluctuations or disparity in currency exchange rates.
Ruthin Castle Hotel Ltd. reserves the right to modify or cancel the guarantee at any time without prior notice.