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Privacy Policy

This Privacy Statement explains how Ruthin Castle Hotel & Spa collect, control, process, and use information about you (which we call “personal data”).

When we say “us”, “our”, or “we”, we mean Ruthin Castle Hotel & Spa. 

Change

We routinely update this Privacy Statement to clarify our practices and to reflect new or different privacy practices, such as when we add new services, functionality, or features. If we make any material changes we will notify you, either by email (sent to the email address specified in your account), or by using other methods. You can determine when this version of the Privacy Statement was adopted by referring to the “Effective Date” above.

You understand that your continued use of the Site after we send a notice about our changes to the Privacy Statement means that the collection, control, processing, and use of your personal data is subject to the updated Privacy Statement.  If you object to any changes, you may modify your account settings or close your account as described below.

1. Personal Data We Collect

We will collect the following personal data when you interact with the Site:

  • Authentication and identification information (e.g. your name, email address).
  • Basic personal details (e.g. your name, date of birth, and nationality);
  • Contact details (e.g. your postal address, telephone number, and email address). We may need some of this information to deliver products to you, such as your postal address, and won’t be able to carry out these services if you don’t provide it;
  • Payment details (e.g. your credit card details)We use these to process your order, and won’t be able to take payment from you or give refunds if you don’t provide it;
  • We will also automatically collect personal data when you interact with the Site through your computer, mobile device, or other device. This personal data includes the following:
  • Analytics data (e.g. information about app downloads, app and web page histories), which may include data collected from cookies and other types of device identifiers;
  • Profile inputs (e.g. page and deal views on the site, click information and information about the website you clicked to our Site from). This may include data about your location. With respect to geolocation information collected from your mobile device, we will only collect this where you have provided consent.
  • Device details (e.g. MAC address, IP address, bluetooth data and advertising identifiers).

We will collect the personal data described above at various stages in your relationship with us when you:

  • Register, subscribe with us.
  • Open or respond to emails or messages from us.
  • Visit any page online that displays our ads or content;
  • Purchase products or services on or through the Site.
  • Connect, log-in, or link to the Site using social networking tools.
  • Post comments to the online communities sections of the Site.

We also create profiles about you based on the personal data you provide to us or that is collected from you, as described above. We do this to market offers to you we think you would be interested in buying. The contents of that profile include:

  • Marketing segment information. For example, if you purchase products or services related to wellness and beauty, we may infer that you are interested in these types of products, or if you purchase castle breaks deals we may infer that you are a frequent traveler;
  • Audience information. We create audiences based on parameters such as gender, age, and location (e.g. males aged 25-35 in your city), and if your personal data matches those audiences, you’ll be assigned to it. This is to help you receive relevant offers; and
  • Activity information. Based on your interactions with communications, we’ll generate personal data about how many communications you like to receive, so that we don’t send you more than are useful to you.

2. Your Choices

You can manage the types of personal data you provide to us and can limit how we communicate with you. At the same time, we think that the more you tell us about yourself and what you like, the more relevant and valuable your experience with our Site and services will be.

You can manage your email, push notification, location information and subscription notification preferences by logging into your account through the Site or by adjusting the settings in our mobile application:

  • Push notifications and location information. Your device and the Ruthin Castle mobile app provide you with options to control push notifications and how and when we collect your geolocation. You can disallow our use of certain location data through your device or browser settings, for example, by disabling “Location” services for the application in Apple’s iOS and Android privacy settings, or by disabling “Location” services for your device;
  • Subscriptions.  You can also manage your subscriptions by following subscription management instructions contained in any commercial emails that we send you. You may choose to subscribe to some types of messages, and may choose not to subscribe to, or to unsubscribe from, others. You may update your subscription preferences at any time. Even if you decide not to subscribe to, or to unsubscribe, from promotional email messages, we may still need to contact you with important transactional information related to your account and your purchases from Sellers. For example, even if you have unsubscribed from our promotional email messages or push notifications, we will still send you confirmations when you make purchases on the Site;
  • Cookies.  You can manage how your browser handles cookies. You may also manage how your mobile device and mobile browser share information on and about your devices with us, as well as how your mobile browser handles cookies. Please refer to our Cookies Policy for more information;
  • Social networking.  You may also manage sharing certain personal data with us when you connect with us through social networking platforms or applications. Please refer to Section 8 below and also the privacy policy and settings of the social networking website or application to determine how you may adjust our permissions and manage the interactivity between us and your social networking account or your mobile device.

3. Your Rights

You can access, update, rectify, and delete your personal data which makes up some of your profile by logging into your account or contacting us here. Keeping your personal data current helps ensure that we can respect your preferences and offer you the goods and services that are most relevant to you.

In accordance with applicable law, you may (i) request access to any personal data we hold about you; (ii) request that it be updated, rectified, deleted or blocked; (iii) request that we delete personal data we hold about you; (iv) request that we restrict our processing of your personal data; and (v) request that we provide you or a third party with a copy of certain personal data about you (that is referred to as the right of  “data portability”). You can also object to any of our uses of your personal data described in this policy, including our marketing activities.

4. How We Use Information

We control and process the personal data you provide to us, which we collect from other sources, and which we generate to:

  • Create your account when you sign up and log you in, which is necessary for us to provide our services to you.
  • Operate, maintain, and improve the Site by analyzing how you and our other customers use and interact with it. This is to meet our legitimate business interests in providing the Site and ensuring that it provides the best experience for our customers;
  • Validate, facilitate, and prevent fraudulent purchases. This may include processing orders for vouchers and other goods and services, payment verification, and verifying that vouchers redeemed by customers are valid. This is necessary to meet our contractual commitments to you.
  • Carry-out marketing, which may involve:
    • Establishing and analyzing individual and group profiles and customer behavior, in order to determine your or others interest in certain types of offers, products, and services. We do this by analyzing your interactions with the Site and your other personal data to determine what your interests are, and what sorts of products and services people with similar interests also buy, which helps us understand what products and services you may be interested in viewing. This is to meet our legitimate interests in understanding the types of products and services our customers are interested in, and to provide the most relevant products to you and our other customers;
    • Showing relevant offers and advertising. We will use the profiles described above to create advertising for our products. We do this to meet our legitimate interests in showing you products which may be relevant to you, and you can opt out of seeing these types of ads.
    • Sending you relevant direct marketing messages and other communications via email or push notifications on mobile devices, including, with your consent, using your location data to notify you of tailored location-based deals. We will either send these messages on the basis that you have consented to receiving them or, where permitted by applicable law, to meet our legitimate interests in showing you which of our products and services are relevant to you; and
    • Analyzing advertising effectiveness, which may involve analyzing the advertising campaigns our customers choose to interact with most often. This is to meet our legitimate interests in understanding which types of advertising campaigns are more or less effective than others.
  • Answer your questions and respond to your requests, for example in the context of customer service. This is to meet our contractual commitments to you where these questions or requests are part of the purchase process or to comply with legal obligations (such as allowing you to exercise your rights as described above), and in other cases to meet our legitimate interests in providing a good service to our customers;
  • Send you reminders, technical notices, updates, security alerts, support and administrative messages, service bulletins, and requested information.This is to meet our legitimate interests in managing our relationship with you effectively;
  • Manage our everyday business needs, such as administration of the Site, forum management, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations or to comply with the law.
  • Comply with our legal obligations, resolve disputes, and enforce our agreements. We do this where necessary to comply with legal obligations to which we are subject, or to meet our legitimate interests in enforcing our legal rights and resolving disputes or verifying payments and preventing fraud.

5. When and Why We Disclose Personal Data

We share your personal data as follows:

  • with your consent;
  • with third parties, to send you offers on our behalf, provided you have consented to receive such emails;   
  • to a subsequent owner, co-owner, or operator of one or more of the Sites or any
  • to combat fraud or criminal activity, and to protect our rights or as part of legal proceedings affecting us and/or our EU Affiliates, as it is in our legitimate interests to prevent fraud and protect these rights.

6. Security of Personal Data

We have implemented an information security program that contains administrative, technical and physical controls that are designed to safeguard your personal data, including industry-standard encryption technology. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Retention of Personal Data

We will retain your personal data for as long as your account is active or as needed to provide you services. If you close your account, we will retain your personal data for a period where it is necessary to continue operating our business effectively, to maintain a record of your transactions for financial reporting purposes or fraud prevention purposes until these purposes no longer exist, and to retain as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Social Networks

Social Community Areas

You may access the Site through, Social Media areas. All of the information you post may be accessible to anyone with Internet access, and any information you include in your posting may be read, collected, and used by others. For example, if you post your email address along with a public restaurant review, you may receive unsolicited messages from other parties. You should avoid publicly posting sensitive information about you or others.

Connecting through Social Networks

We offer social networking users the opportunity to interact with friends and to share on social networks. Please refer to the privacy settings in your social network account to manage the data that is shared through your account.

9. Privacy Practices of Third Parties

This Privacy Statement only addresses the collection, processing and use (including disclosure) of personal data by us through your interaction with the Site, Castle App or Our business social media pages. We encourage you to familiarise yourself with the privacy statements provided by these other parties prior to providing them with information or taking advantage of a sponsored offer or promotion.

10. Contact Us

If you have any questions or comments about our privacy practices or this Privacy Statement, if you want to make use of any of the above rights, or other rights that you may have in relation to your personal data, please contact us.

Ruthin Castle Hotel & Spa, Castle Street, Ruthin, Denbighshire, LL15 2NU

We are committed to working with you to obtain a fair resolution of any request, complaint, or concern about our use of your personal data. If, however, you believe that we have not been able to assist you, you have the right to make a complaint to the data protection authority in your country of residence or to our Lead Supervisory Authority.

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