Terms & Conditions

Payment

All prices shown are applicable at the time of booking and are not valid in conjunction with any other offer.

The full price of each stay and any additional charges incurred during your stay are to be settled in full before departure by cash, cheque with current banker's card, MasterCard, Visa or American Express. We are unable to accept Maestro or Solo cards as a form of guarantee or payment either via our website or Reservations Office.

If a promotional rate stay is booked a non refundable and non transferable full pre payment is required prior to arrival and charged to your credit card. Credit card details are otherwise taken only as a booking guarantee for all other rates, unless where detailed.

Your credit card will be charged for the full amount if you fail to settle your account before departure.

VAT is included at the current prevailing rate unless otherwise stated. Bookings are taken at the discretion of Ruthin Castle and are subject to availability. Prices may be restricted or may not apply at certain times.

Children

Children aged 3-12 years are charged £20 per child per night – with Dinner and Breakfast charged as taken.

Cots /Extra Beds

Cots and extra bedding are available during your stay. Please let us know at time of booking if you have additional needs during your stay.

Promotions

All special offers and promotions are subject to availability and Ruthin Castle reserves the right to amend or remove details of offers without prior notice. All prices, unless otherwise stated are 'from prices'. All offers and promotions are valid for new bookings only and cannot be used in conjunction with other offers.

Special Arrangements

Ruthin Castle treats all guests as individuals and therefore will endeavour to fulfil individual needs during your time here. However, whilst every effort is made to fulfil your requests, unfortunately, we cannot always guarantee these and failure to do so will not constitute a breach of contract.

Cancellations / Amendments by Us

You may cancel your non promotional reservation up until 48hours prior to 3pm on the day of arrival without incurring a cancellation charge. If your reservation is cancelled after this time or in the event of a non arrival a 100% cancellation fee will apply and charged to your credit card.

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. If this does arise you can 1) accept the changed arrangements as notified, 2) make an alternative arrangement with us or, 3) cancel your reservation and receive a full refund of any monies paid.

Due to unforeseen circumstances, we reserve the right to cancel any booking made on a promotional rate and rebook on an alternative date - subject to availability.

Car Parking

Ruthin Castle provides complimentary car parking, however, cars and belongings are left at your own risk. Ruthin Castle does not accept responsibility for loss or damage whilst vehicles are left on the property.

Pets Policy

Ruthin Castle does not allow dogs or pets on the property apart from assistance dogs.

Comments

If you have any comments during your stay with us please let us know. If you wish to write with your comments please do so no later than 21 days after the completion of your stay to:

Ruthin Castle
Castle Street
RUTHIN LL15 2NU

Copyright

No party is allowed to reproduce any of the contents of this website (including photographs, content and images) without the written permission of Ruthin Castle.

Guest Rooms

Please note: Whilst we have made every effort to categorise and describe our guest rooms, due to the nature of The Castle, each room is individual in size and style leading to inevitable differences even within categories.

For those with mobility or other requirements, there are a very limited number of suitable guest rooms suitable, so please discuss your requirements with our Reservations Team will be advise you on what best helps with your requirements.

Registered Office:

Ruthin Castle Hotel Limited. Registered in England and Wales, Registered No. 09077120. Registered Office: Castle Street, RUTHIN LL15 2NU.

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