FREQUENTLY ASKED QUESTIONS

Here, you can find essential information to enhance your stay with us. Whether you have questions about check-in times, gift vouchers, or activities available here at the hotel, we are here to assist you. Our goal is to ensure that your experience at Ruthin Castle Hotel & Spa is seamless and memorable

Bedrooms Questions:

How many bedrooms are there?

We have 60 bedrooms

What is check in time?

Your room will be ready for you from 3.00pm. Note: If on a spa break, please check in to the spa first, then head to Reception following your spa experience

Can I check in earlier?

Certainly, just leave your luggage at Reception and you may use the facilities before your room is ready

What time do I have to check out?

We kindly request you vacate your room by 11.00am

Can I guarantee an early check in / late checkout?

This is not available, but feel free to check with Reception upon arrival as your room may well be ready

Do you offer suites and family rooms?

We do. Please see the link here for information

Is breakfast included for overnight guests?

Not always. Please check your package. Breakfast can always be added to a room only booking either prior to our on arrival

Do you have disabled rooms?
Please speak to the Reservations Team prior to making your booking. They will advise when making your booking. Throughout the hotel, there are steps leading to most facilities and where possible we have placed ramps within the parameters of the hotel’s listed building status. Please note that at present, lifts within the hotel are not in operation. For further information regarding accessibility, please contact Reservations

Do you have smoking rooms?
No. All rooms at Ruthin Castle are non-smoking and a fine will be added to your bill if smoking takes place indoors

Dining Questions:

When and where is breakfast served?

Monday – Sunday 7.30am to 10.00am. Served in the Tafarn

What are the Restaurant opening times?

All day dining 12pm to 6pm. Evening dinner 6pm to 9.30pm. Smart casual dress is requested

Do you offer dinner inclusive packages? 

Always double check the package you are booking but we do have dinner inclusive spa packages available. The terms/allowance for these varies from package to package, but is usually £30 per person. This does not include drinks

Are dining options available to all residents?

If you are booked onto a dinner inclusive package, we will ensure a table is reserved for you. However, if you do not have dinner included, you can book a table – subject to availability – here or directly with our team

Do we need to pre book dinner? 

Yes, especially if you wish to dine at a preferred time

Spa Questions:

Is the Spa included in my hotel stay?

Unless you booked a specific spa stay package, then you will need to add your spa experience separately. You can do that here. We strongly recommend booking in advance due to demand

What Spa facilities are there?

Bazaar Spa at Ruthin Castle can be access to the left of the main entrance. It features a steam room, sauna, mud rasul, relaxation areas, treatment rooms, outdoor hot tubs and gym. Please note the spa can only be accessed by adults spa guests and adults only (you will not get access included in a room only booking). More spa information can be found here

What do I bring for Spa treatments?

We supply you with robes, towels and flip-flops during your visit. A swimming costume, or even two if you would like a dry one to change into is advised if you are also using the spa facilities

What are the age restrictions for the Spa?

The minimum age to access the spa facility is 16 (if accompanied by an adult). All treatments are restricted to those aged 18 and over

I have a treatment and Spa session booked. Does my treatment need to be taken during the session itself?

If your treatment and session were booked as part of the same package, then the treatment will be scheduled during the session itself. However, if you book them separately – you can book said treatment into any available slot

Do I need to book Spa in advance?

Our spa is in high demand. As such, we strongly recommend booking in advance. However, if we do happen to have last minute availability, you are welcome to book. Please check at Reception or click the link

Can products be purchased at Bazaar Spa?

Yes. Please click the link for our product list and prices

Finding Us Questions:

Where is Ruthin Castle Hotel & Spa?

Ruthin Castle is located within acres of parkland in the heart of the Medieval town of Ruthin, North Wales.  Ruthin is easily accessible from North West England, just 22 miles west of Chester, 38 miles from Liverpool and 55 miles from Manchester

Postcode and co-ordinates?

LL15 2NU. GPS Latitude 53.1128. Longitude 3.3104

How far from the nearest train station?

Chester. We recommend a renting a car or booking a taxi

Nearest airports?

John Lennon Liverpool 45 miles. Manchester 48 miles

Do you have a helipad?

We have a dedicated pad at the front of the hotel. Please email here for further detail and to book

Do you have parking on site?

Yes. Free parking. 100 spaces. Drop off and disabled parking at the front of the Hotel. An additional car park is situated at the end of the driveway

Do you have electric car charging points?

No

Other Questions:

Do you offer gift vouchers? 

Yes we do. These can be purchased exclusively online and sent via email. Vouchers cannot be purchased and collected at the Hotel. Click here for voucher options

How many meeting rooms do you have?

A range of 4 meeting rooms with capacity up to 130 guests with packages available to cater for all

Is Wi-Fi and internet access free?

Yes, it is free throughout the hotel

I am getting married soon. Can you help?

Congratulations! We cater for all weddings large and small – give our wedding team a call on 01824 702664 or complete an enquiry form here

Is there a gym at Ruthin Castle?

Yes, located at Bazaar Spa. Facilities include: cardio & resistance suites, free weights, showers and changing rooms. Opening hours 7am to 8pm. 18 years+ only

Do you operate a fitness membership?

Yes, but spa access is not included. Find out more here

Where can I go for a walk or run?

Collect a walking map from Reception where four routes are detailed. We also have fabulous historic grounds and a history trail to enjoy. Again, collect from Reception

Are you a cycle friendly hotel?

We are. Storage facilities included. Click here for more information

Are you a dog friendly hotel?

Welcome to stay at the hotel. The charge is £20 per night for up to two dogs. They are not permitted to access the Spa. Please note that guests with dogs can only book a standard room on a pre-allocated corridor. Find out more here

How to contact the hotel?

If you require any assistance on any of the above, please do not hesitate to call our hotel on 01824 702664. Monday – Friday 9am – 5pm. Outside of these hours & at the weekend please complete the contact form below or email